Refund and Return Policy

ALDEVOR accepts eligible return requests made within 14 calendar days after an order is delivered.

Return eligibility

To qualify for a return, the watch must be:

• Unworn, unused, and undamaged

• In its original condition

• Returned with all tags, protective films, manuals, accessories, warranty materials, and original packaging

• Accompanied by the order number or other proof of purchase

Watches that have been resized, engraved, altered, damaged, worn, or repaired by an unauthorized party cannot be returned.

Starting a return

Email support@aldevorwatches.com within 14 days of delivery. Include your order number, the item being returned, and the reason for the return.

Do not send a product back before receiving return authorization and return instructions from ALDEVOR. Unauthorized returns may not be accepted.

Return shipping

For preference-based returns, including a change of mind, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.

If ALDEVOR provides a prepaid return label for a preference-based return, the label cost may be deducted from the refund.

ALDEVOR will cover reasonable return-shipping costs when an incorrect product was delivered or when an item arrived damaged or defective.

We recommend using a trackable and insured shipping service. ALDEVOR is not responsible for returns lost or damaged during return transportation.

Damaged, defective, or incorrect orders

Inspect your order after delivery. If it arrives damaged, defective, or incorrect, contact support@aldevorwatches.com promptly with your order number and clear photographs of the product and packaging.

We will evaluate the issue and provide an appropriate resolution.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund. Contact support@aldevorwatches.com if more than 15 business days have passed since ALDEVOR confirmed that the refund was issued.

Original shipping charges are refundable only when the order arrived damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges. To obtain a different product, return the eligible original item and place a separate order after the return is approved.

Sale and final-sale products

Sale-priced products remain eligible under this policy unless the product was clearly identified as Final Sale before purchase. Products marked Final Sale cannot be returned for preference-based reasons, but this does not affect remedies for products that arrive damaged, defective, or incorrect.

Cancellations

Contact support@aldevorwatches.com immediately to request cancellation. We cannot guarantee cancellation after an order has entered processing or fulfillment.

Questions

For questions concerning a return or refund, contact support@aldevorwatches.com.